Day 2 – Travel as I Envisioned it Could Be
Riverside RV, La Grange, Indiana, the “birthplace” of our “travel and time machine.”
We purchased our new Riverside 177 in 2014, and since then, it has been out on trips at least seven or eight times per year. Early this year, we noticed that the floor under the entrance showed signs of sagging and softness. It was clear that moisture had gotten under the floor covering. I contacted Riverside regarding the possible cause and the best way to have it corrected.
There had been several other similar complaints about this particular model—but, in spite of several widely publicized reports regarding quality, the folks at Riverside explained that, in fact, fewer than one percent of owners had problems with the floor.
They also were able to trace the water intrusion to vendor-supplied wheel well assemblies. Apparently, some two-piece assemblies had not been thoroughly sealed, allowing water splashed up by the wheels to seep into the camper through the wheel wells. Riverside agreed that the factory would be the best place to have the repairs made.
We arrived early the second day of our trip—Thursday morning—and met Laura Kay, manager of Riverside’s warranty service. She explained the plan and the repairs that would be made, and estimated that it should take about two days—especially since the craftsmen who would do the work were also in the middle of a full production run of new campers.
At this point, I also asked Laura Kay about recalls that I had read about online. Laura explained that Riverside RV has had only one recall, and that related to incorrect tire pressure inflation values for a special edition camper—a camper that used retro-style white sidewalls. It seems that the number of recalls and quality issues reported in social media have also been inflated.
As we prepared to leave the camper at Riverside, Laura Kay assured us that she would call with any updates and when the camper repairs were completed. We had made hotel reservations in nearby Elkhart, IN, the “capital” of “recreational vehicle” manufacturing. These would be the only two nights not spent in the camper.
Looking for some way to spend the next day, we discovered the Recreational Vehicle (RV) and Manufactured Housing (MH) Museum in Elkhart (see Day 3).
Mid-afternoon on Friday (Day 3), Laura called to let us know the camper was ready to be picked up.
The camper sat outside the hotel that Friday night, and Saturday morning we officially launched our long-planned tour.
At this point, I have to thank Mervin Lehman, Laura Kay, and the craftsmen at Riverside RV for their courteous, professional, and prompt service. We have enjoyed our Riverside RV Model 177 Whitewater Retro camper, and look forward to many more years and miles of travel.
For more information on Riverside RVs, go to: http://www.riversidervs.net/
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